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Return Policy

GlowCity LLC Offers a 30 day Money back Guarantee on all items that are not custom made. These Custom Items include:
Light Up Jackets, Custom Orders ect.. GlowCity will replace any Defective item within seven days of receiving the product. The customer is responsible for the shipping cost of any non defective merchandise.
GlowCity LLC can prepare the return label for you but will deduct the shipping cost off your total refund or store credit.

Return Process

To Start the return process please reach out to us by email support@glowcity.com
or call 1-877-562-4569
Products being returned must show no wear and tear and look the same as they were shipped. Once item is received back the credit will be issued to the card used for the purchase. This process usually takes less than one week.

Exchanges

GlowCity LLC does accept exchanges although shipping charges will be the customers responsibility.

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