GlowCity LLC Offers a 30 day Money back Guarantee on all items that are not custom made or Custom Orders. These Items will not have any additional restocking fee. Shipping Charges are non refundable.
As For CUSTOM ORDERS ONLY, We only accept returns on a case by case basis which these items include our: Light Up Jackets, Custom Orders we create together, and Custom El Wire Orders ect...
If we accept these Custom Orders to be Returned they include a 20% restocking fee!
GlowCity will replace any Defective item within seven days of receiving the product. The customer is responsible for the shipping cost of any non defective merchandise.
GlowCity LLC can prepare the return label for you but will deduct the shipping cost off your total refund or store credit.
To Start the return process please reach out to us by email firstname.lastname@example.org
or call 1-877-562-4569
Products being returned must show no wear and tear and look the same as they were shipped. Once item is received back the credit will be issued to the card used for the purchase. This process usually takes less than one week.
GlowCity LLC does accept exchanges although shipping charges will be the customers responsibility.
October Halloween Costume Policy
Due To the nature of our products GlowCity LLC will not take any returns on items after halloween Oct 31st unless they are defective and not in working order. We have this policy in place due to some customers using our products then returning them for full refunds after Halloween parties or events.
In the last week of October Upon receiving your order If something does not fit, or you just want a return it this is totally fine but you have to notify GlowCity LLC with in two days of receiving the item. We hope you can understand why we have these policy's in place but we are always a phone call away for a case by case basis.
Please call us at 877-562-4569 with any questions.